Premium Service Plans
Get unlimited access to the best technical support team, plus other great benefits!
INCLUDED BENEFITS: |
BASIC | ESSENTIAL | ULTIMATE |
| ONLINE HELP CENTER 24/7 access to our Knowledge Base & FrameShop help sites featuring user manuals, technical information on Wizard products, answers to FAQs, and useful tips on how to use our software, hardware and accessories. |
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| UNLIMITED PHONE & EMAIL SUPPORT We take pride in providing the best technical support in the industry! As the only CMC brand manufactured and supported in the USA, you'll appreciate working with our team of highly knowledgeable and helpful experts. |
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| FRAMESHOP™ SOFTWARE LICENSE* Get regular automatic updates in our FrameShop™ Design & Cut software. Be the first to experience new features, performance improvements, and receive bug fixes as soon as they're released. |
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| VENDOR MATERIALS DATABASE Stay up to date with access to our extensive database of industry vendor-supplied pricing and specifications for matboard and moulding lines, with ongoing updates as new information becomes available. |
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| WIZARD UNIVERSITY Take advantage of exclusive access to our continually growing collection of online education courses from expert instructors, covering a variety of topics suitable for both beginner and advanced Wizard CMC users. |
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| DISCOUNTED REPLACEMENT PARTS Receive a discount of 10% off the retail price on replacement parts needed for your Wizard CMC (excluding standard consumable items). | N/A | N/A | |
| FREE REPLACEMENT PARTS - Terms & Conditions Apply* Enjoy a total peace-of-mind ownership experience featuring complete hardware coverage for your Wizard CMC with FREE replacement parts (excluding standard consumable items). | |||
| FREE 2-DAY SHIPPING ON PARTS & CONSUMABLES - Terms & Conditions Apply* Ensure you are always up and running! FREE 2-day shipping on parts, blades, and accessories (discounted next-business day shipping also available if needed). | |||
| PREVENTATIVE MAINTENANCE VISIT - Scheduling Subject to Availability* In-person on-site visit to your shop by our technician to perform a tune up on your Wizard CMC and provide some one-on-one time for Q&A or training (includes 1 on-site visit per year). | |||
| CUSTOM CUTART™ CREATION Save time and have one of our Wizards do the work for you! Our software experts will create custom CutArt™ designs of your choice with unlimited cutting (included are 2 CutArt™ projects per year). |
“Tech support was exceptional in walking me through the various cutting and setup procedures. Overall I am very happy with my Essential service plan!”
Featuring annual subscriptions with affordable monthly billing—only from Wizard!
- Online Help Center
- Unlimited Phone & Email Support
- Wizard University Access
- FrameShop™ Software License
- Framing Vendor Materials Database
- Discounted Replacement Parts (10%)
Start coverage today:
Subscribe to Basic
Most Popular!
Get everything in Basic, plus:
- FREE Replacement Parts*
(Complete Hardware Coverage for your CMC) - FREE 2-Day Shipping on Parts**
+ Discounted Next-Business Day Shipping
Start coverage today:
Subscribe to Essential
Get everything in Essential, plus:
- Preventative Maintenance Visit*
(1 on-site visit per year) - Custom CutArt™ Creation
(2 CutArt projects per year)
Start coverage today:
Subscribe to Ultimate“The Essential service plan saved my deadline when I needed a replacement part. I appreciated the fast customer service & free 2nd Day Air shipping. I have told several shops recently that they must have a Wizard service plan!”
“Having the Essential plan assures we will be able to meet the needs and demands of our customers. The best part is never having to worry that we’re going to be down for any length of time. Getting the Essential service plan from Wizard is the best thing we ever did!”
Still need help?
Contact our Technical Support team by phone: 425-551-4300 (Weekdays 7am - 4:30pm PST)
Or send an email anytime at: wizardsupport@wizardcutters.com
