We pride ourselves on providing the best support in the industry. Please feel free to contact our team of Wizards with any questions or concerns.
Video Demos & Tutorials
Visit our YouTube channel for product demonstrations, software and hardware tutorials, user videos & more!
Available 24x7x365. Here you'll find user manuals, answers to FAQs, and useful tips on how to use Wizard products.
To locate your Customer ID: From the FrameShop Main Screen: Click Options > View License
WIZARD TOUCH™ SERVICE PLUS
Take your extended warranty to a new level! This service option is an exceptional value, covering purchased CMC models 8000, 8500, 8500e, 8500e SBT and 9000/9000S -- as well as Eclipse™ and Eclipse Duo™ models. The 12-month plan includes an Extended Warranty, a scheduled On-Site Visit and two Custom Mat Designs. Plus, discounts are available for owners of multiple Wizard CMCs.
Protect your business investment with Wizard's optional Extended Warranty plans. Have peace of mind and save costs for unexpected parts and/or service on your purchased Computerized Mat Cutter (CMC) models 8000, 8500 series, and/or 9000/9000S. Plans include coverage of all CMC equipment except computers and consumables.
Our highly-trained technicians frequently travel the U.S. to visit customers and provide assistance. They can be scheduled to come to your business for an On-Site Visit that includes four hours of combined installation, training, service and repair. We provide hands-on maintenance to help users find new efficiencies with their Wizard products and ensure licenses are updated, settings are configured, and everything is operating properly.
Wizard also offers optional on-site Professional Installation & Training for all CMCs (included with purchase of CMC Model 9000/9000S).
Advanced mat designs can be complicated and time consuming -- we can help! A skilled designer will create your Custom Mat Design using FrameShop™, test and perfect the cut quality, then send the saved file via email for you to reproduce as many times as needed. These designs will remain unique to your business and help you stand out from the competition. Fee varies based on complexity of design and delivery timeframe.