Our Team of Experts
We take pride in providing the best technical support in the picture framing industry. As a Wizard customer, you’ll sleep well at night knowing you’ve got access to an entire team of experts that are here to save the day whenever you need them.
Whether it’s training, troubleshooting, or custom art creation, know that we’re ready to help and we’ve always got your back!
Online Help Center
Available 24/7. Here you'll find user manuals, answers to FAQs, and useful tips on how to use Wizard hardware products and software.
Additional Support Services
PROFESSIONAL INSTALLATION & TRAINING
Wizard offers optional on-site Professional Installation & Training for all Wizard cutters, which includes installation of your machine at your place of business, plus training for you and your employees. Up to four (4) hours of combined installation and training service are included.
ON-SITE VISIT
Our highly-trained technicians frequently travel the United States to visit customers and provide on-site assistance. They can be scheduled to come to your business for an On-Site Visit that includes up to four (4) hours of combined installation, training, service, and repair. We provide hands-on maintenance to help customers find new efficiencies with their Wizard products, and ensure licenses are updated, settings are properly configured, and everything is operating smoothly.
CUSTOM MAT DESIGN
Advanced mat designs can be complicated and time consuming—we can help! A skilled designer will create your Custom Mat Design using our industry-leading FrameShop™ software, test and perfect the cut quality, and then send you the saved digital file via email. Your custom designs will remain unique to your business, will help you stand out from your competition, and you may reproduce it as many times as needed. The design fee varies based on the complexity of the design and your delivery timeframe.
Where to Find Your Customer ID:
In MatDesigner and FrameShop version 4x, select: Options > View License from the main screen to view your Customer ID.
In FrameShop version 7x and newer, your Customer ID is displayed on the main screen in the right sidebar, below your login name.
Need Technical Support and located outside of the USA & Canada?
Please click here to contact your International Distributor for assistance.
Demos & Tutorials
Visit our YouTube channel for product demonstrations, software and hardware tutorials, user videos & more.
Premium Service Plans
TECHNICAL SUPPORT
Get access to the best technical support team, plus other exclusive benefits!
Premium Service Plans are annual subscriptions with affordable monthly billing—only from Wizard!
Enjoy a completely worry-free ownership experience.